Forgotten your password?

Reset your password with an emailed link.

If you can't remember your password, Yuyu can email you a link to set a new one. The link works once and only for an hour.

Reset your passwordLink to this section

  1. On the sign-in page, choose Forgot password? above the password field.
  2. Enter the Email you sign in with and choose Send reset link.
  3. Open the email and follow its link. It opens Set a new password for your address.
  4. Enter a New password of at least 12 characters and choose Save new password.
  5. Yuyu confirms "Password reset successfully!" and takes you back to sign in. Sign in with the new password.

After you ask for a link, Yuyu always says "If an account exists with that email, we've sent a password reset link." It says this whether or not the address has an account, so the form can't be used to find out who uses Yuyu.

What a reset changesLink to this section

  • You're signed out everywhere. Every browser and the Yuyu mobile app are signed out, so anyone who had your old password loses access straight away.
  • Your email counts as verified. Following the link proves you own the inbox, so an unverified account becomes verified.
  • Two-step verification stays on. If you use an authenticator app, you still need a code (or a recovery code) when you next sign in. See Two-step verification.
  • Older links stop working. Each new request replaces the previous link, so always use the most recent email.

The change appears under Account settings → Security → Recent security activity as "Password reset by email link".

If the email doesn't arriveLink to this section

  • Wait a few minutes and check your spam or junk folder.
  • Make sure you typed the address you sign in with. A reset can't be sent to a different address.
  • If you signed up with Continue with Google and never set a password, there is nothing to reset and no email is sent. Sign in with Google instead. Once signed in, you can add a password from Account settings → Security (see Profile, appearance and security).
  • Asking many times in a row is limited. If you've tried several times, wait a while and use the latest email that arrives.

If nothing arrives at all, the instance may have an email delivery problem. See Common problems or ask the person who runs your Yuyu instance.

If the link doesn't workLink to this section

"Invalid or expired reset link" means the link is more than an hour old, has already been used, or was replaced by a newer request. Go back to Forgot password? and ask for a fresh one.